Customer Feedback Area

Here at Stebbings Car Superstore, we strive to deliver a first class customer experience every time. We always welcome your feedback and we always respond. Please feel free to complete the below form and let us know where we have exceeded your expectations but also where we may be able to improve our service.

Amazing service well recommend
We have just purchased an IX35, from Jake Desborough. We found the service Exemplary we would definitely recommend him, we found him friendly and informative. And we keep coming back to get our cars from Stebbings. We are always pleased.
Fantastic service from members of staff, very professional and very helpful.
Stebbings made the selection, test drive and agreements quickly and smoothly for us. The Sales Team have a no nonsense and un pressurised way in dealing with customers - highly recommended. Thanks to James
This is the third time I have purchased a used car from Stebbings. I have found all the vehicles to be of high quality & very good value on part exchange. Will continue to make them my first choice & fully recommend the company
Excellent service, went to them looking for a certain car and they managed to have everything sorted for me in record timing. Personalised, excellent service - one happy customer!
Excellent service, went to them looking for a certain car and they managed to have everything sorted for me in record timing. Personalised, excellent service - one happy customer!
Positive experience, everyone very polite and helpful. Easy process and fair trade in price
: bought a bmw x3 at stebbings and couldn't be more pleased with how things went andy and tom were a great help
fast , efficient , friendly fantastic service , was dealt with by Mark Sanctuary and it was a pleasure doing business will use again .
Very easy to deal with. A lot of research went into my car and stebbings offered a good motor at a competitive price.
thanks very much for your excellent customer service
Helpful staff, no pressure sales Listened and carried out our enquiries and requests
Really friendly, welcoming staff. Made everything really clear and easy to understand. Nice relaxed atmosphere. Would highly recommend.
great experience with excellent staff, very polite and coffee was pretty good as well, have got a free plates as well
We have just bought a Peugeot 2008 SUV from Luke Graham at Stebbing Car Superstore. The service has been thorough, smooth and Luke demonstrated excellent knowledge of both the product and the process at hand. Our decision to by this car from Stebbings was made easy by the flexibility and understanding of Luke's service and personable nature. In sum, a very good swept up service from a dealership I would recommended to others.
Great service and advise from both Mike Canell and Tom B. Highly recommend Stebbings
Nice friendly atmosphere as soon as I walked in. Really lovely to talk to and not pushy at all. Everything was explained really well by Greg and different options were given to be decided by me. Understood that this is a big part of my life and a big buy in my life so took extra care making sure I knew what I was buying.
First time using Stebbings and was most impressed.
Fantastic service all round. Would use Stebbings cars in the future.
really good friendly service, very helpful
Excellent service all round, from sales to handover. Would recommend to anyone!!
Great service, no complaints. Happy with my new car :-)
Mark Sanctuary has handled my sale and purchase very professionally. Thank you
I've just picked up my Ford Mondeo. From Jake Desborough.really happy with the deal jake has done today wiyh the trade in of my old car and the purchase of the new car I recommend stebbings
: Great service, very knowledgeable about cars. Would recommend and use again
Excellent service from Greg Grace. A pleasure to (for once) experience a no-pressure car purchase. Will certainly come to Stebbings again when considering our next car purchase.
Excellent customer service, Jake Desborough was very professional even when giving us bad news. Really helped us out and looked after us. Would definitely recommend to a friend
Very good customer service, friendly & efficient, able to answer all queries. No hitches or problems. Would recommend
everyone was helpful and would come back
we found the salesman Mark Pinard a pleasure to deal with not pushy and very helpful. We would highly recommend Stebbings to our friends.
I purchased an Audi Q3 from Mr Greg Grace after selling my Audi A6 Audi TT. Mr Grace explained all aspects of the sale in a professional and diligent manner. He is a man who is prepared to go the extra distance in the pursuit of excellence and I would have no hesitation in using his services again in short if Mr Grace was Stocks and Shares I would heavily invest in him. Thank you for making the buying process that much easier, Regards Major Mike Bohanan
very helpful and friendly staff who helped me find the right car for me
Brilliant service, clearly explained, courteous and thoughtful. this is second car bought and I would recommend Stebbiungs
great service , friendly ,helpful , efficient and very professional
I am very pleased with my experience of buying a car at Stebbings. Everyone has been very friendly and helpful.
Very helpful, un-pushy salesman. Very nice experience altogether. Very impressed! Thank you.
very efficient service in buying my new car
Very satisfactory service from Mark Sanctuary. Good coffee and no a no high pressure experience.
Stebbings have been very helpful when selling a car to us- they were honest and happy to go the extra mile- offering a service/MOT/ Cambelt replacement if due etc. We are very happy with the service provided to us- better than many car sales places around. Thank you to the staff.
Fantastic service, extremely happy with new car.
Just brought my Range rover Vogue off of Jake. I'm extremely impressed jakes service hes been in constant contact. and really looked after me and done. And hes been really honest and straight with me I couldn't have asked for more. Graham fowler.
Very easy to deal with. Everything was very straight forward any queries were quite happily listened to and answered will be back again.
Just brought a discovery from jake Desborough, we found him excellent, and kept me well informed. friendly and helpful. And a pleasure to do business with. And we are very happy with the new car.
The staff at Stebbings were terrific, they were able to guide me through the process of buying my first car with no hassle. They really made me feel at ease.
Marcus Sykes was the salesman he was very helpful and professional in his sales approach
I felt Jake was very helpful and went the extra mile to assist me with other items not directly related to purchase of my car.
I am very happy with the service offered at Stebbings. All of the team I dealt with were friendly and helpful and took the stress off buying a new vehicle away!
Mark Sanctuary was very helpful when we bought our car and we were pleased with the service and the new tyres.
very happy with whole experience Thomas was very helpfull
We came in on the off chance to try and decide on a model of car, however we found three we loved. Mark Sanctuary was very helpful in explaining the features of each, but was not pushy at all. It was a very smooth process, and great service from Mark. I'd definitely consider coming back when it is time to trade in!
Good selection of stock. Was recommended to me by a friend and was not disappointed. Found a car almost straight away. The sale was well explained and went by fairly quickly. Great service and very Helpful. Will come back again when its time to trade in.
very happy with service provided .Thank you
I found Tom very helpful when picking up my new car.
Excellent, first class service from Thomas Hemming at King's Lynn. Very happy with the whole process.
Recently purchased a used car. Very friendly staff. And a all round good service. Highly recommended.
We bought a Kia Sportage and dealt with Luke and Nathan who were polite and happy to listen to our needs and wants. The car looks great and we will no doubt return when my wife wants a car.
Enquiry Details: Easiest most pleasant transaction ever! Greg and Nathan were terrific. Would come back without a doubt
Service was Brilliant That I received from Mark and Nathan on Sales.
I found the service very nice and helpful both Luke and Nathan was very helpful and understanding. very happy customer.
excellent service start to finish Many Thanks
From initial phone call of enquiry to taking ownership of the vehicle I was in contact with Tom Hemming. As a man of mature years I have purchased a lot of cars in my time. This was simply the most positive and customer friendly experience that I can recall. Tom was just the best and both my wife and I would commend him to Stebbings as top class representative for his company. Excellent service which we enjoyed. Many thanks. Declan Moore.
great service very fast and reliable, warm and welcoming always willing to go extra mile to meet our needs
Not pushy sales people, helpful friendly. Good service, would recommend
Excellent, efficient and professional service. The sales staff at Stebbings were hard working on my behalf. Highly recommended
Very professional service, friendly staff and well informed
: We brought a Vauxhall Insignia from Jake Desborough who was very helpful, couldn't be happier with the service provided, would recommend to anyone who wishes to purchase a car.
Excellent advice and service. Everyone polite and helpful.
We just brought a Fiesta off Jake, we are very happy with the friendly service we received. we requested for some marks to be removed from the paint work. And we are extremely happy with the outcome. Overall very happy, we liked how all of the cars are unlocked. And it was a very relaxed environment. Would highly recommend and we will be back when we are ready to change in 2 years!
we were very happy with the efficiency of the staff all very pleasant and positive.
Excellent customer service, on the recent purchase of my car. Marcus Sykes is a credit to your organisation. Many thanks Barry Jewitt
Very helpful, quick & easy with no pressure selling.
Excellent service received a year ago when purchasing a car for the daughter, hence why we returned to purchase a car for ourselves. Again fantastic customer service received. thank you
I found that I was served quickly and honestly. That Jake helped me choice the right car in a professional but yet friendly way. which helped me choice my perfect car.
I found that I was served quickly and honestly. That Jake helped me choice the right car in a professional but yet friendly way. which helped me choice my perfect car.
Very good service. Luke was very helpful and welcoming. Very pleased I came to Stebbings to look for a car.
Good customer service, very pleasant in person and by telephone. Explanations were very clear. I have had a very professional and courteous experience with Stebbings and would come back again. Thank you
I was dealt with by Greg Grace, The circumstances in which I came toyou were emotional and one I explained to Greg I was dealt with using a great deal of sensitivity and care. I cannot thank him enough, I left feeling incredibly well cared for and completely satisfied with the service. Thank you Greg I will be back.
Mark p was extremely polite and helpful, not at all a pushy salesman which made it very pleasant experience and relaxed experience and Nathan very efficient
Very happy with the service I was given throughout, all very helpful and I will deal with this Company again.
Very satisfied with the service we have received at Stebbings, thank you
lovely people very friendly and would recommend to others. very quick process and love my new car thank you :)
Great service, friendly atmosphere, very efficient. Luke provided brilliant customer service.
I think the service has been very good, I got a lovely motor for a very good price
We love Stebbings! We have purchased 3 cars here and have had a wonderful experience each time. James and Andy are the best!
luke very helpful sale went through smoothly
we've travelled from Rotherham and we purchased a new car from stebbings and I must say how impressed we were with the level of service they gave us. they are friendly and have an excellent customer service. the people who dealt with us were Luke and Nathan and they dealt with us extremely good and we would definitely buy another car from yourselves.
Very good customer service, even bringing car to me to view to save me time and travelling. All items which i pointed out were needed such as a new tyre were completed and Marcus kept me fully informed of progress.
Very pleased with my experience at stebbings from james & Jacob very professional and very pleased with my purchases really look after you thank you all so much!!.
Very enjoyable experience at stebbings. would very much deal with them again after very good customer skills and politeness from james cook and Nathan pinard. will recommend to family and friends
Really great service- friendly and down to earth. Would definitely recommend to friends and family. Thank- you!
We found Jacob, Mark and Nathan extremely helpful and made the whole process of buying a new car very easy.
Mark P was extremely helpful and professional. There was no pressure to buy. I am very happy with both the service I received and my car. I would recommend this company with confidence.
Had a great deal of help from a superb salesman Mark P. I would always come back to Stebbings
James Cook was incredibly helpful - answered all our queries - and made buying a car worry and hassle free. Will use Stebbings again - thank you.
We dealt with Greg Grace for the purchase of our new car who made the whole process very easy and was a pleasure to deal with. Definitely recommend.
Mark made the journey from Lincoln very worthwhile and has given us excellent service, and made the whole experience enjoyable.
All sales persons very helpful especially mark p
great service from Mark Sanctuary, finance clearly explained, very happy, with the service.Thankyou
Fantastic service from start to finish. Friendly and helpful staff. I would highly recommend. Look forward to dealing with you in the future.
James and Nathan were both very helpful and efficient.
The process of purchasing our new car was made very straightforward. We dealt with Robert, who was very helpful, and dealt with all our queries professionally.
Thank you for providing a friendly and professional service that took us through the process of purchasing a car and the stresses of arranging the finance. We were happy that you were understanding and helpful and that you went the extra mile to reassure us when needed. We are happy with the service that we have received from Greg Grace and the time that he has taken to ensure that we are satisfied.
Luke was very helpful and informative
Cannot fault the service that I have been given by Tom. He explained everything to me and gave me great advice for any extras I wanted for the car. He is extremely professional and knows his stuff. Thank you Tom for all your help, the car is fantastic.
very easy and covered everything well, happy to return
Excellent from start to finish. Would definitely recommend to anybody wanting a car. Five star service.
Excellent from start to finish. Would definitely recommend to anybody wanting a car. Five star service.
my experience here has been fantastic Gregg Grace looked after me from start to finish he explained the working on the car in great detail and will be recommending this place to all my family & friends massive thank you
5 out of 5 stars - Very pleasant from start to finish , not rushed given as much time as we liked, would recommend highly , James Cook was superb made buying a car a lovely experience. Gary & Jayne
:I cant fault the service from Mike and Chris at Norwich, excellent service, 3rd car bought from stebbings and very understandable definitely recommend
My husband and I would like to let you know how over the moon we are with the service that we have experienced at your showroom recently. We could not have asked for any more and nothing was to much trouble at all for your friendly expert sales consultant Gareth Hawkins. We were treated brilliantly from the moment we first approach Gareth for advice to moment we left with our new car. Never for a moment did we feel we were pressured to make a decision in any way , which we have experienced many times in the past, when buying cars overs the years from other car sales showrooms. Gareth has excellent people skills and great knowledge, making us feel very relaxed and comfortable . We certainly will be telling everybody of our fantastic experience and thrust that our sincere thanks could be past on to Gareth.
excellent service from gareth, well looked after, very professional, would recommend to friends and family.
very lovely men , very well served.
very helpful really good service
So far I have received a good service from Stebbings and would buy a car from them again.
Gregg has been fantastic from start to finish very accommodating and noting too much trouble. A* Service, would defiantly deal with again in the future
Was so easy buying my car, Lee was a great help! Will definitely recommend!!
i found my my experience very plessent very friendly staff!!
Audi A1 purchased Feb2017 Superb customer service from Luke Graham, nothing too trouble from start to finish, thank you!!
Very happy with service from Stebbings generally, and Tom Hemming in particular. Obviously will recommend.
very good, very happy with my purchase of my new vehicle sold by Lee Holman
Gareth Hawkins was extremely helpful and helped us decide on a good vehicle, would definitely deal with Stebbings again
Great service from Mike Chris and Neil when buying and trading in my car. No pressure to buy and friendly service.
Really friendly team, excellent service.
Smooth transaction very polite helpful and informative
Very efficient will recommend Gareth Brilliant and switched on sales person.
Gareth was very helpful even know the car had no fuel in on test drive and we had to push it back,,,!! Great that Gareth had a sense of humour,, Nice dealing with Gareth,,
Pleasure to deal with Gareth, Credit to Stebbings
Fantastic service from Mr .Thomas Hemming,i found him very helpful and very pleasant. Made sure I was happy with my purchase.I would highly recommend Stebbings car Superstore kings lynn and also our sale assistance.
Really happy with the car, Gareth worked really hard to get the deal we wanted. Really nice sales person to deal with nothing too much trouble. Thanks Gareth
Thanks Luke and Nathan for your excellent service and help when buying our new car a Renault Captur. We will gladly recommend stebbings at kings Lynn to friends looking to buy a car hassle free
We were dealt with by Gareth, and were very happy with the service that we received.. Very friendly and helpful.. A bit tight with his pens..
the service from Jake/Gareth was very helpful thank you
Great friendly service from Gareth, Couldn't be anymore helpful. Will strongly recommend Gareth/Stebbings, Thanks
Fantastic service from Chris Martyn, 4th car bought from Chris Martyn, definitely recommend to family and friends
Excellent, efficient and non-pressured service from Chris Martyn. So helpful and friendly! Listened to what i needed and no pressure to buy. Very happy with my purchase and definitely would recommend this dealership.
Good friendly service. made to feel welcome with no pressure of selling
mark was very helpful good service and good choise of vehicles
Excellent customer care from start to finish. Welcoming, warm and friendly. Impressive standard of finish to drive car away with. Tom was fantastic and I will be recommending him to friends and family in the future.
Thanks to Anthony and Mark for outstanding customer service.
The experience of buying a car was made a lot easier by the staff involved, Thomas and Nathan both of whom who explained things fully and made me feel at ease, also there was no selling pressure
good customer service buying a car has never been easier ..... Thanks Tom
Very Happy with service thanks Gareth
love my new car and the staff are ever so helpful thanks Stebbings I will be recommending you guys :)
Your car sales person was extremely helpful and a very pleasant person to deal with. He explained everything in a very detailed manner. This is our thjrd time of buying a car with Stebbimgs.
found company really helpful top experience great.
Fantastic SERVICE from start to finish thank you James and Nathan
no hassle, very pleased with the service received by Mark.
Great professional dealer. Made us welcome on arrival after a long journey and from viewing the car to car collection made the whole process very enjoyable. Would highly recommend.
Gareth was very informative and helpful.. Tea was perfect too! Sold me a car much more suitable for my needs than I thought I wanted and more expensive - that's alright though because I love it.
Very happy with the service provided by Gareth, Happy with the car. Thanks
Very helpful very informative very good customer service
The experience was super in the sense that all boxes were ticked by your staff. I must say that the keenness shown by all was a real eye opener.
For me purchasing my car here was a very hassle free experience with prices being reasonable and staff being very easy to deal with.
Buying a car can be a real minefield but with mark's guidance at Stebbings King's Lynn everything went smoothly. Stebbings deserve the good reputation they have.
Alastair Done at Stebbings was truly amazing. The service he gave was outstanding, he was very patient and really took his time to ensure we choose the perfect car.
The salesman dealing with this transaction was very professional and the handover was so smooth, all credit to Nathan Pinnard for exceptional service. I will recommend Stebbings to everyone.
:Thank you very much to Alastair and the team, efficient service throughout.
Just like to thank Luke Graham for his excellent customer service during the recent purchase of my Citroen DS 3 Racing
Chris, kept me informed at all stages, first class vehicle and service, well recommended
Excellent service through out. Excellent quality vehicles. Polite and freindly staff.
:I am absolutely delighted with Stebbings, and Ali in particular. He was very professional, friendly, and went above and beyond my expectations for a car salesman! Would highly recommend to everybody. Thanks Stebbings!
Excellent service from chris martyn, would Definitely recommend to friends and family, all promises kept at buying the car
Just bought a car from Stebbings and the whole experience was thoroughly easy and enjoyable. Thanks Chris and the others :-)
:Good service friendly and helpful would recommend Ali
I found the initial man very difficult to understand and was not very hepful or friendly. However on collecting my car Chris and Mike were very professional and efficient, excellent service thank you
:very good service from chris martyn and the team at Norwich, everything was covered when asked
:Very nice service from chris martyn at norwich, couldnt have asked for a better deal for my new car and will be recommending to all family and friends
Ive been fortunate to purchase many used cars over the years, and all have been from my local Car Supermarket. I find the staff to be most knowledgeable, professional and most importantly..... honest! Anthony and his team offer the full package. A true credit and representation of the Used Car Industry. Thank you again !
:We are very happy with our service at Stebbings! This is the second car we have bought and each time has been very pleasant! Ali has been very efficient and patient whilst dealing with us and always able to talk to when needed! Overall a very good experience. Thank you!
Very happy with the service. Ali was very helpful and patient
:I'm very happy with the service from Stebbings and Ali Done who dealt with me was extremely helpful and efficient. I would definitley recommend come back here again
Chris Martyn was very approachable and helpful in all aspects of the service. Would definitely recommend to family and friends.
:Im very pleased with the customer service, Ali really looked after me as well as the great sales team. Would definitely recommend
Good straight forward service. No pushy salesmen. Was nice to be allowed to test drive the car unaccompanied.
first class service from start to finish very helpful staff at stebbings Norwich will recommend Chris Martyn to family and friends
We have been dealing with Stebbings since the seventies We recently bought a Vauxhall Corsa from yourselves We would just like to say what a pleasant experience we had Special thanks to sales executive Greg Grace for his expertise and friendly manner Mr & Mrs David Hart
chris has been very polite and professional constantly keeping me up to date with what was going on and made the transaction fuss free for myself
Brought a Peugeot Partner by the off chance of looking on there website for a new car & stebbings had the right car at the right time, dealt with Ali Done & Nathan Pinard who were both friendly & approachable with any questions I had to ask. Many thanks to you both.
Just bought a car on finance, assisted by Ali. Very helpful with helping to decide the most suitable car for me, allowing test drives of various vehicles and setting up the finance for me.
Bought a Megane from Stebbings Norwich and was supported by a very professional CS guy, Chris Martyn. Would highly recommend his service and support
I would like to say a huge thank you to Luke Graham for his excellent customer service when I bought my Mini this month. Although there was a slight delay in collecting the car, Luke went out of his way to keep me updated and even organised a loan car for me. Nothing was too much trouble and I really felt like a valued customer. I would definitely recommend Stebbings to friends - thank you!
2013 Ford Kuga We recently searched several garages for a change of vehicle. We were not impressed with salesmen and condition of cars. We then stumbled across Stebbings - what a difference. Prices were very good, condition of vehicles were tip top. Our salesman, Mark Sanctuay, gave us every bit of help and advise in purchasing our vehicle. Very highly rated by us. We would certainly visit Stebbings again when we change our vehicle.
Great service, everything clearly explained and we would have no hesitation in recommending Stebbings. Thank you
very good customer service, very professional, knowledge full, gave all info what needed. very friendly also. I would recommend Stebbings Car to all my friends.
very happy with service as I bought a new car. Chris Martyn has been very helpful and true to his word. Will come here in the future and certainly recommend this company and Chris to my friends.
I would like to thank Mike Cannal for his excellent customer service on the day we bought our car which had been very stressful. We had been prior and the no pressure sales and very good no quibble test drive made it a very easy purchase. I would recommend the new Norwich site and they even stayed late to complete everything so we were on the road lawfully. Thanks again Dave
Staff very friendly and extremely helpful, very organised and would recommend the service to anyone
Just to say great customer service today. Very accommodating with arranging my MOT as well as full service, loan car was ready as promised and a good quality vehicle, and also Richard got back to me very quickly afterwards on my query about the work that had been carried out. And my car looks great after the full valet as part of the service - it felt like I was driving a new car home. Cheers!
An easy way to buy the car. No problems. Great Salesman we dealt with. Ali Done
From first contact with Alistair Done he has been extremely helpful and I cannot fault the service I have received
Had a brilliant time selecting our new car. Sales person Alaster Done was very helpfull could not have asked for better service 10 out of 10
excellent service from chris martyn drove my new car away within 3 hours of me coming to view and then coming back with the wife, would deffo recommend stebbings and chris martyn for his fantastic service
Efficient service and a smooth transaction. Many thanks Ali
Ali was very helpful and i couldn't thank him enough for all his help.
Alastair was very helpful taking us through all aspects of the sale of the car
Great Experience! Ali has been great, nice easy and smooth process!
:A big thank you to mark sanctuary for all His help in our recent car purchase Getting. Everything done on the car And on time excellent and friendly service
Plenty of choice of vehicles helpful staff easy transferance of vehicles.
:Excellent service provide by chris martyn, very professional and informative and knowledgeable about the product and definitely recommend and return, needs a pay rise
Service was very quick and efficient. Everything was explained clearly and simply. Very happy and will be back in the future!
:I purchased a car from stebbings on Thursday 16th June. Greg Grace bend over backwards to help and advise me on my dream car. Every obstacle we came across, he assisted me through it. This is the second time I have purchased a car from stebbings, and I will not hesitate to use them again in the future. My parents has always sworn by Stebbings purely because of their high standard of customer service, and I completely agree with them. Once again I would like to thank Gregg and the whole Stebbings team, What a great bunch of gentlemen!
:I purchased a car from stebbings on Thursday 16th June. Greg Grace bend over backwards to help and advise me on my dream car. Every obstacle we came across, he assisted me through it. This is the second time I have purchased a car from stebbings, and I will not hesitate to use them again in the future. My parents has always sworn by Stebbings purely because of their high standard of customer service, and I completely agree with them. Once again I would like to thank Gregg and the whole Stebbings team, What a great bunch of gentlemen!
Chris Martyn was fantastic. Gave us time to decide what we wanted to do and didn't pressurise us whatsoever. He discussed the additional products and there benefits in full. I will continue to use Stebbings for every ongoing purchase.
excellent service recieved and smooth transaction
:I received excellent service at Stebbings, the gentleman ( Mr Steven Brown) that attended to me was very friendly, helpful and gave detailed answers to all my enquiries.
Thanks to Chris Martyn for excellent and efficient sales and support today. Will definitely recommend Stebbings to my friends and colleagues. Kate
Very satisfied with the level of service from Stebbings.
Friendly, helpful salespeople, good selection of cars.
very happy with salesman and service provided on purchase of car
fantastic, helpful and out standing service from Ali, very happy with my new car.
It was great help from Chris! Thank you and we will come again.
My wife and I purchased a vehicle last week from your Norwich (William Frost Way) vehicle centre. We were attended to by Mr. Gareth Hawkins. Upon completion of the purchase I asked Gareth if I could pass on my personal thanks to the company. He kindly gave me your email address. I just wanted to pass on my thanks for the excellent service we received from Gareth during the purchase. His manner allowed us to feel comfortable without the usual 'push' of the car salesman. He was attentive, informative and friendly - but allowed us time to think and examine at least two vehicles. We felt confident with Gareth's honesty and customer manner. We were so pleased with the whole thorough process of acquiring our replacement vehicle that I felt it only fair to pass on our thanks. Gareth did his best to make the 'ever-increasing' paperwork simple to complete. Thanks to Gareth and Stebbings Car Centre Limited.
I would like to thank Alastair. The car I bought over the phone was as good as Alastair said. delivery was on time and the car was in perfect condition. I woill definately come back to Stebbings. Thanks. Marc in France
I am writing to say 'thank you' to Mr C Martyn who I dealt with in buying my new car. After a major operation I was unable to hardly walk so for the first time in my life I bought a car without testing it, I had no flannel or trying to push a car on me just truthful answers and manners above all with a knowledge of all important details of the car. By the time we had completed the deal after my asking we were on a first name basis. Stebbings is a dealer I will stay with because of their attitude to me and the way I was made to feel at ease and most of all the manner Chris treated me in.
Excellent Customer service I came in several weeks before and inquired about a vehicle which you didn't have in stock. Details were taken of what I wanted within two weeks I received an email saying one had been bought in and photos would follow on receipt of it. They duly came I came into store and saw Ali after his email and bought the vehicle he wasn't pushy but very informative and offered me many extras which I took the ones I needed. Very helpful chap and would deal with him again should I need another vehicle in the future
Lots of choice. easy to deal with. Great service.
Chris Martyn was very good at making us feel comfortable and answered all our questions very pleasant boy.
I would just like to thank Luke Graham for his exceptional customer service. i brought two cars from luke and he has gone above and beyond to help me out. I am extremely picky and luke put up with this so a massive Thankyou to Luke and his team.
Chris martyn Brilliant service and a credit to your company
the service was very good ,felt comfortable and relaxed couldn't fault the service chris martyn gave us
Super service!! Chris Martyn was extremely helpful and made it super easy to get my car. Went out of his way to provide the best service possible. Very appreciative of his help.
I would like to commend the customer service of Chris, he went above and beyond with my recent purchase of a VW Tiguan
A lovely experience in buying a car. Everyone was so pleasant and helpful. Would recommend this to anyone. Thank you.
Chris was very efficient in his approach to the sale, which is something quite unusual these days. I will have no hesitation in recommending yourselves in the future.
Stebbings offered a brilliant service for me and I can not fault them at all. I felt no pressure in anyway to sign up to anything. Excellent Service especially from Ali
Just a quick note concerning your salesman Luke Graham. Both myself and my partner have recently purchased vehicles from yourselves with Luke being the salesperson involved in both vehicles. As a dealership you should be very pleased with Luke's attitude and commitment to assisting customers ,going above and beyond the normal salesperson I have experienced before. He put in a lot of time and effort to make my purchase as easy as possible given some difficult circumstances for him to overcome. It is good to see a salesman who is totally focuses on customer satisfaction. Please pass this message on to Luke and I have no hesitation in recommending yourselves and Luke to friends and family for future vehicle purchases. Wishing you every success and hope to deal with Stebbings again in the future.
Second car we have brought from Ali, brilliant service again. We will be back again in the future. We happy customers. Thank you
chris martyn was an excellent sales person
Fantastic service from start until end. Thank you
I was rather please with the initial visit here, after seeing my 'to be' car. Me and my son were greeted with a friendly service and got the car in perfect condition. We even were offered a coffee each!
Our recent car issues had been causing a lot of stress to my husband and I, we contacted stebbings as this is where we purchaced the car. Richard in particular in the service department was immediately friendly and helpful, we took the car from the garage working on it and got it to stebbings where we were assured someone would look over it first thing. We were able communicate both with Richard directly, and other members of the helpful team, and within a few days the car was fixed and even better, it was done as a goodwill gesture as our warrenty had just run out. Thank you to all involved!
Chris Martyn, extremely helpful with the exchange of old car to new. Over and above all expectations on assistance and transfer of number plates. Recommend this Salesman for any transaction.
Experienced a friendly and efficient customer service from Lee and the team at Stebbings. I would definitely recommend to anyone looking to buy!
I have found my experience at Stebbings over the years outstanding and this times car purchase was through Chris Martyn and did not disappoint. He was very friendly and helpful throughout. He didn't push me into buying something that wasn't suitable for me at this moment in time and explained things very clearly when dealing with the paper work side of things. I highly recommend this garage to all my friends and I will certainly tell my friends that Chris is the man to see!. Thank you
A very professional garage and Sales man, Alastair Done, Very pleased with this sale. Thank you
I am very pleased with our salesman. He explained everything very well and clearly. We love the new car and see you again
chris martyn customer service was excellent very happy with quality of service received.
Faultless service received once again from Stebbings and their team. Many thanks
Great service, very happy customer!
Chris Martin was very helpful in helping us getting a family car. Happy to come back again.
Chris martin was very helpful, service was second to none would highly recommend him.
Massive thank you to your sales man Greg Grace he made purchasing our Renault a very pleasurable experience, and we would most definitely come to your company to buy another car again and recommend you to others.
I Recently purchased a VW Scirocco R Line, from Stebbings Kings Lynn. I received fantastic customer service from every member of staff I came into contact with, Andy in particular was outstanding he went above and beyond what was asked of him to ensure my car was perfect for me, and that I left happy!! He is such a credit to the company!! Thank you So much Andy! (and the rest of the Stebbings team!) Xx
We came in to look at buying a new car & was very happy with the choice and quality of the vehicles. Once chosen Ali Done was most helpful in every way. Will defiantly recommend Stebbings to other people.
Just like to say a big thank you for your service buying a new car was a pleasure and I put Gary Mchale forward for sales man of the month if you have one Thanks again
To whom it may concern, I am writing to thank you for your help in the recent purchase of my Mazda MX-5. Prior to visiting Stebbings, I had visited several main dealerships in King's Lynn and found the entire experience frustrating and disappointing. However, I was dealt with so professionally and courteously by one of your salespeople, that it made the entire experience pleasant, and the process of buying a car something I could enjoy. I would be extremely grateful if you would pass my thanks on to Lee Holman and ensure that the management team are aware of how pleased we were with the service he supplied. I would not hesitate to recommend Stebbings (and Lee in particular) to friends and you will be my first port of call when the time comes to change my car again. This is due entirely to Lee's professional yet personable approach. Many thanks, Huw Griffiths
Thank you to Vital Pet Products LTD for their custom of 8 Peugeot Boxer vans. A pleasure to deal with and we look forward to dealing with you in the future.
Having driven down to Norwich from Merseyside I was greeted well by Phil. We established the price difference beforehand and agreed that either party could just walk away from the deal should there be an unexpected issue between a Ford Cmax advertised and my part exchange a Ford Focus. Personal circumstances forced me to sell my lovely Focus hence the bigger Cmax would suffice. Although the paper work took a while, partly down to a delay with my payment card the transaction went very smoothly and the staff made me very welcome in a relaxed atmosphere. Unusual may I say for a car dealership in my experience, (which is somewhat extensive buying cars). My Cmax I love and can’t thank Phil and his colleagues enough.
Purchased via Gareth Hawkins (Norwich Superstore) - Great friendly service, thank you.
I would just like to thank Steve at Norwich for all his time and effort in helping us in our search for a new car to suit our family needs. It was great dealing with you as you were so patient and happy to assist us with great advice, we are truly thankful for your help. I felt like you really took the time to understand what we were looking for. I will definitely be returning to yourself in the future and I would gladly recommend you to any friends/family.
What a great experience, smooth, professional with great customer service. Phil was helpful and informative. I was able to put my full trust in Phil when searching and finding my new, nothing was to much trouble. Im a very happy customer.. Thank you
Re Chris Martyn. Chris' approach to selling me a car has been very professional. He has been thorough and explained things clearly. He has been very approachable and open to answering questions needed for me to make an informed choice about buying a car.
the service I was give was very good Chris was very kind and helpful.
excellent service from Ali and Chris. Def recommend!
Many thanks to Alastair and team for their helpful service. Thoroughly pleased with the service received.
We both agree the experience we received today was a superb introduction to Stebbings . Steve's knowledge and honesty was a real bonus and credit to your firm. We will be in touch with you personally later in the year to see what you have , we will call you first.
Came to stebbings kings lynn to view a car we saw online. Very helpful over the phone, came up new years day, it was very busy but we were still dealt with quickly and efficiently. Saw Chris Martyn on new years day and our following visits. He was very helpful and incredibly patient with our constant questions.He phoned when he said he would and kept us fully up dated. Couldn't be happier.
great service from Ali made to feel very welcome and more than happy with every thing
Thank you to Gareth and Phil at Norwich for your over and above help on Saturday, Sorry to have kept you so late. I will certainly recommend you to anyone I meet looking to change their car. We are very pleased with the Mondeo all seems fine. Once again thanks to you both and the rest of your team.
I was looked after by Chris Martyn who was very helpful. He kept me up to date with all updates regarding the car being mot'd and serviced. Very friendly and would look out for him in the future to help with the purchase of new car.
Very smooth transaction and excellent service from Alistair and team. Would recommend you to anybody searching for a new car. Many thanks.
Thanks to Gareth for being so patient with us. We test drove several cars and never felt pressured or hurried. We ended up buying our ideal car from Stebbings as Gareth and his colleagues offered us a professional and personal service. We will be recommending Stebbings to our friends
Dear Steve. Pleased as punch with the new van. Got home safely (after a quick detour to Boston, to show my Mum and Dad the new van). Thank you for all your help with the sale. As I always say...people buy from people. It was a pleasure to deal with yourself. All the best. Steve and Jo Ellis.
I am really pleased with my car and was very impressed by the service. Should I know anyone looking for a car, I will definitely point them in your direction, Once again thank you for your excellent service Purchased from Steve at the Norwich branch.
The recent purchase of my car was a very pleasant experience. The salesmen were courteous and knew a great deal about this used car. I was given an excellent valuation for my trade in vehicle and a great deal to secure my purchase. A small problem was quickly and professionally dealt with and I picked up a well serviced and cleaned car. Thank you to the sales staff and workshop. I would and will recommend Stebbings Superstore to everyone.
Chris Martyn very helpful kind and a pleasure to do business with not pushy at all
Chris Martyn - Very helpful, attentive and made us feel comfortable and postitive about buying the car
Good afternoon Just thought I would email you and thank you for you work and general experience of the purchase of our 3008, which we are delighted with. It was good to meet a pleasant car salesperson, rather than some previous experiences where the salesman is looking after their own circumstances rather than the customers. This is the third purchase we have made with Stebbings, albeit over a very extended period of some 18 years, I actually believe our next purchase would be through yourselves, rather than purchasing brand new, the vehicle is almost 'good as new' We were exceptionally happy with the fact there was no hard sell and pressurisation into any part of the purchase.
Just bought my second car, and Hyundai Coupe, from Stebbings having read some great reviews about them. The car is perfect! All the staff were very helpful, the service was brilliant and I would highly recommend Stebbings! Thank you very much for my amazing new car!
Adam Bird, excellent service. Helpful and informative.
having just purchased our new car - peugeot 3008 from stebbings as they seem to stock the best choice of cars around. Adam Bird.....what can i say! this man is the ultimate professional, his customer service skills (and friendly banter) is first class, thanks mate xxx;-)
We have just bought our recent car from Stebbings, and we are so happy with the hospitality and perfect welcoming, everything has been explained to us individually , we were looked after by Chris Martyn which he is an excellent sale assistant.. Very glad thanks very much"
Excellent service. Just bought 3 cars from yourselves & would NOT go anywhere else.Cannot fault Stebbings Kings Lynn
AUDI A5 convertible Very very impressed with all the before and after sale help offered thankyou Adam Bird
Brilliant communication, patient and reliable service. Thank you
very helpful and great work from Adam Bird, thanks
Met Lee and had a great time buying and selling my car. great service an communication, and expert advice. you have a very good salesperson in your company. I have used Stebbings twice and no disappointments.
Recently bought a VW Passat Ali Done was brilliant, the process could not have gone smoother many thank for the great service
Stebbings staff [Lee Holman ] know a thing or two about customer service and provide a first class service. Very happy would recommend.
Chris Martyn was so helpful with the purchase of my car . He could not do enough for me and I thank him very much
Courteous and polite salesman, smooth transaction, non pressurised sale. Thanks Lee.
We were first attracted to Stebbings by the great range of cars available to view and test drive. Having made our choice we experienced excellent customer service. Special thanks to Ali who has been helpful throughout the purchase of our new car, giving advice without any of the pressure normally associated with buying a car. All our queries were answered quickly and efficiently. As for our new car - it is beautifully clean and drives wonderfully. Thank you to everyone at Stebbings.
Recently purchased a limited edition Corsa. A great big thank you to Adam for all his help!
Just to say Thankyou Ali, for all your help and information very pleased with the Mercedes we bought, the car is fantastic The service is excellent and will definitely look forward to dealing with you in the future. Colin & Karen
to buy a car Chris was very good as was all the staff i have seen or dealt with 10 out of 10 on customer sevices
Thanks to Nathan for a pleasant transaction. After sales was exceptional and a good deal on our trade in. I would recommend Stebbings to anyone thinking of a good second hand car.
Just picked up 07 kia feed estate. Fantastic, would like to thank Adam Bird for his first class service help and advice. We got a great deal and it was a good experience. Thanks again to the Stebbings team.
One of the great things about stebbings is that you don't feel harrassed by the salesmen when you are looking around. When we did find a couple of cars we were interested in Adam was absolutely fantastic giving us excellent information to help us make out choice. Even when we changed our minds again and went for another alternative he was still patient and helpful with us making sure that we were completely satisfied with our choice. It is salesmen like Adam that keeps us coming back to Stebbings everytime we want to change our car.
Would highly recommend Stebbings. Chris Martyn was very friendly and highly professional. We are thrilled with the new car and would definitely return again. Many thanks Chris
helpful service and great car. thank you
very pleased with our car purchaseed from adam bird, would certainly use stebbings again
I recently purchased my new car from Richard who couldn't have been more helpful and attentive, even pairing my mobile phone with the car before I left. Amazing customer service! THANK YOU
Magnificent customer care and after sales service !! I purchased my Tiguan from Stebbings in August and was and still am delighted with it. a few weeks ago the engine management light came on and off intermittently and unfortunately my local garage in Essex was unable to help with a diagnostic test due to the light never coming on during garage opening times !! Bizarre. I called Stebbings and they told me not to worry and to take car to my local VW dealership who would be able to retrieve the data recorded and diagnose my fault. I called Stebbings and spoke to a lovely lady called Laura I informed her of the fault. Laura said she would call me back in a few minutes. As promised Laura called back and told me to get VW to carry out the repairs and informed me that they would pay the bill. Stebbing reassured me that they would help me get the problem sorted and they did, in ONE day !! Thank you so much Team Stebbings.
We messed Chris about with our part exchange vehicle but he remained patient and professional. Happy with our new Punto.
"Loyal employee David Stebbings took a shining to the Fiesta ST, after visiting several Ford Dealers I struggled to get the right deal for me and didn't want to wait upto 4 months as i`d been informed by the main dealers. I just happened to mention to Anthony I had test driven one at the weekend and 20 mins later he had bought me one in the spec and colour i wanted and delivered within two days. A better deal than all the main dealers too. God knows how he done it, but thank you very much !!!"
"Having decided to change my 7 year old BMW 3 series several friends suggested that I take a look at Stebbings for a replacement. I must admit that I thought that one used car outlet would be much like another but I have to say I couldn't have been more wrong. From the first exploratory visit to picking up my 2 year old Mercedes C class, the whole buying experience was exemplary. The positive nature of this experience was heightened by the exact opposite experience with a major 'used car warehouse' in Norwich who I also contacted. In contrast, there was no 'hard sell' from Stebbings, I was treated with respect, and I was given useful and accurate information. The handover process was totally in keeping with the initial stages of the buying process and I would not hesitate in awarding Stebbings with 10/10 for all aspects of this transaction."
"Many thanks to John at Stebbings for a thoroughly professional service in supplying me with a BMW 3 Series. My initial enquiry was from Spain, John rang me in 10 mins,with a description of the vehicle, that was as new. Another happy customer."
Mercedes Coupe - Great service from Chris Martyn, sorted everything out from start to finish, very easy process. Collected car today.
Audi A3 Convertible Big thanks to Adam Bird for finding and delivering a week later my new car, excellent service.
Thanks to Chris for all the effort in getting the Caravelle sorted in time for our holiday, good professional service much appreciated.
Very pleased with service, car as described, very slick, I would use again
Gareth was very helpful and accommodating during my experience with Stebbings. Strongly Recommend him and stebbings
Excellent service from initial enquiry through to finalising car purchase. Lee was professional throughout and never pressured in any sense of the purchase - advice was always available and explained, and my decisions on products were respected. Well done.
I came to Stebbings where I brought my last car from, traded in my old ver against a new and the change over was very easy, was given updates throughout the week so I knew how everything was going... Very Goods
Gareth has been a fantastic help with all our enquiries. I would highly recommend Stebbings and definitely Gareth
Fantastic service, very helpful, Would highly recommend
The service we were given was very helpful and efficient,. we were recommended by a friend to come to stebbings and would happily recommend to others. Luke is very polite and helpful, and made the complete experience pleasurable.
excellent customer service thankyou
Good customer service, fast and easy process as usual.
Came to look at a different model, Was very pleased with the non stressful viewing. decided on a different model entirely and Greg Grace was very informative. Sale concluded.
very happy with service and sales man very helpful, Will be coming back again in future
A fully professional exchange from start to finish, a 5* service.
Good service, good price car and painless transaction
easy pick of car . freindly straff
excellent service very helpful
Looking to buy a used car, trading mine in, and the staff were very helpful and knowledgeable. Test drives were no problem (unlike other places I visited), and the buying/selling process was easy. Optional extras were offered but with no hard sell. This is not the first car I have bought here, and have never had any problems.
Great service. Had car nearly a year and flew through first mot no advisories
Greg was incredibly helpful and considerate, a pleasure to deal with and I will come back because of him.
I found the Stebbings service helpful and quick. Thank you for your support
Thomas at stebbings has been truly brilliant, he has given me all information about my car, I cannot praise him enough !! well done Stebbings. and Thomas.
First rate service and fantastic place to buy a car. Greg was absolutely great with us
Beyond Excellent customer service from Luke Graham, really happy with car, would recommend buying a vehicle from stebbings to anyone.
Great service, no pressure excellent staff. Luke was very professional and a pleasure to deal with.
Jake was very helpful, and attended to everything that I needed. answered all my questions well, and even came in on his day off to help me out. Would recommend to all family and friends.
We have bought 2 cars from Stebbings in the last 6 months and have been impressed with the quality of the cars, the price and professional manner in which the sales were managed by Greg and James. Would not hesitate to recommend to friends and family.
Tom was very helpful with helping me adding all the extras on to my car and helping find the right car for me :)
Excellent service from Tom and good after care. Will recommend
have been very impressed with the customer service at stebbings kings kynn, james was happy for us to look around at our leisure and there was no pushy sales talk. Many thanks
Just to say a huge thank you to all the staff particularly Luke for the excellent service, ability to talk openly, calm and honest negotiation that ensure the experience of buying a new vehicle was an extremely pleasurable one
excellent service from start to completion.Thanks to Greg
Salesman Jake Desborough was extremely helpful would highly recommend him and the Company
Great Service, No hassle let you look around at cars without any hard sales tactics. Second car purchased from Stebbings.
Greg Grace was very friendly and helpful. very happy to be driving away in our new car, this is the 3rd car we have purchased from Stebbings and have been very happy with all of them :) Thank you.
very helpful nothing to much trouble not a pushy salesman and happy birthday greg
Greg was extremely helpful. Explained the whole process to me and made sure I understood what was happening. Approachable and easy to talk to.
Easy to get on with, no hassle, Dealt with Tom who made the experience very simple and professional, Happy customer!
Excellent experience, smooth transaction, all issues handled professionally and a fair deal with abundance of information. highly recommended.
we where very impressed with tom service there was no pressure to buy. also Nathan was very helpfull
I bought a Vauxhall Zafira 107 eco flex and it absolutely fab and the guys there were great no pressure from James he handled everything smoothly and the guys in valeting done a great job and little Ant was superb in getting the car ready for collection 5 ***** Service. would defo recommend.
A very relaxing experience buying our second car through Stebbings, dealing with Jake Desborough we found him non pushy, helpful and informative, always willing to explain any queries we have. Even when picking up the car we were told that a few things had been changed on the car which we were not expecting had we gone through another garage. Wholey we would buy again from the same person and company. Thank you Jake.
Providing feedback for my car purchased review below: Mr J Robson May 2017 Great selection of cars available! Received excellent service from arrival and even after leaving with my new car nothing was too much trouble for anyone. Was given plenty of time to make decisions with knowledgeable staff always there to help. Great service and will definitely be returning in the future.
Happy with the service, well presented, relaxed approach. No pressure or hassle, would come back again.
Excellent Customer service from Mark from start to finish. Explained everything in detail and was very friendly throughout. Have every confidence that if I have any problems they will be rectified. This is the 2nd car I have purchased from Stebbings at kings lynn and would recommend them to anybody.
mark was very helpful .The whole service was excellent. We would use the company again .
Happy with service, really pleased with Mark. Would come back again.
Served by Luke, who has been honest and straight forward all the way through the sale, very good service for the sale.
Mark has looked after me well, excellent experience @ Stebbings.
mark looked after us very well it was a smooth sale a pleasant experience..Appreciated the cup of tea as we travelled from Norwich.