At Stebbings we pride ourselves on delivering first class customer satisfaction to all our customers, however we understand that every now and again we unfortunately don’t meet expectations. When this happens the first step to take is to get in contact with a member of our team.
If you have a general complaint:
For complaints relating to non-regulated activities, this is anything concerning the dealership, sales or after sales.
Please contact us directly via email with the details and any supporting documentation.
If you do not have an email account, you can telephone us or send a letter.
Address: Hamlin Way, Hardwick Narrows, Kings Lynn, Norfolk, UK, PE30 4NG
Tel: 01553 661661
Email: sales@stebbings.co.uk
Our management team is committed to resolve any issues or problems you have, whatever that may be. Often problems are quickly resolved within 24 hours leaving customers happy with the service they received.
If you have a Complaint regarding insurance activities?
If your complaint relates to Insurance, then please contact Automotive Compliance directly. Automotive Compliance Ltd you can be contacted via post, telephone, or email:
Address: Automotive Compliance Ltd The Factory 44 Alfred Street Gloucester GL1 4DD
Tel: 01452 671 560
Email: complaints@automotive-compliance.co.uk
If a complaint regarding Finance or Insurance activities cannot be resolved within 8 weeks, you may refer your dispute to the Financial Ombudsman Service. This service is free to use. Their consumer helpline is available on 0800 023 4567 or 0300 123 9123 or you can visit their website at www.financial-ombudsman.org.uk
